2. Information We Collect

Booqat is an online appointment booking platform that connects users (“you” or “Customer”) with independent third-party service providers (“Service Providers” or “Providers”).

2.1 Personal Information

When you register, book, or interact with the Platform, we may collect the following personal data:

• Name
• Contact details (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (We do not process payments directly. Payment information is handled securely by third-party payment providers linked to the platform.)
• Booking history and preferences
• Communications between you and the Service Providers or Booqat Support

3. How We Use Your Information

We use your information to:

• Facilitate and manage your bookings and account
• Communicate booking confirmations, updates, and customer support
• Improve and personalize the Platform’s features and content
• Detect and prevent fraud or unauthorized activities
• Comply with legal and regulatory obligations
• We process your data based on your consent, our legitimate interests as permitted under PDPL.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: to enable them to deliver booked services and communicate with you
• Third-party service providers: such as hosting providers, IT support, analytics, and payment processors, under strict confidentiality agreements
• Legal authorities: when required by law, regulation, or legal process
• Business transfers: in the event of merger, acquisition, or asset sale

5. Additional Data Protection Measures

5.1 Data Protection Officer (DPO)

Booqat has designated a Data Protection Officer responsible for overseeing data privacy compliance. You can contact the DPO via support@booqat.com for any questions or concerns related to your personal data.

5.2 Data Breach Notification

In the event of a data breach posing a risk to your rights or freedoms, Booqat will promptly notify affected users and the relevant supervisory authority in accordance with PDPL requirements.

5.3 Third-Party Processors

We only engage third-party service providers who demonstrate adequate data protection measures and enter into contractual agreements to safeguard your personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include:

• Use of SSL encryption on the Platform
• Access controls and authentication procedures for staff
• Regular software updates and security monitoring
• Periodic security audits and vulnerability assessments
• An incident response plan to manage and mitigate data breaches However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to enhance user experience and analyze usage. You can control or disable cookies through your browser settings, but this may affect Platform functionality. We provide clear information on cookie use and obtain consent where required.

8. Your Rights Under PDPL

Under Qatar’s Personal Data Privacy Protection Law (PDPL), you have the right to:

• Access your personal data held by us
• Request correction or deletion of inaccurate or incomplete data
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Request data portability
• File a complaint with the relevant supervisory authority

To exercise your rights, please contact us at support@booqat.com. We commit to responding within a reasonable timeframe as stipulated by law.

9. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it will be securely deleted or anonymized.

10. Data Retention

Your data may be processed or stored in countries outside Qatar, including where our service providers operate. We ensure appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, are in place to protect your data.

11. Children’s Privacy

Our Platform is not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that we have inadvertently collected data from a child under 16 without verification of parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information may contact us at Support@booqat.com, to request deletion. .

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on the Platform with an updated effective date. We will notify you of material changes via email or on-platform notifications when appropriate.Your continued use of the Platform after changes indicates your acceptance of the revised Privacy Policy.

13. Changes to This Privacy Policy

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Booqat International Services
• Email: support@booqat.com
• Address: Palm Tower, Block 8, 15th Floor, Doha, Qatar

14. Company Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Booqat International Services
• CR Number: 113352
• Registered Address: Palm Tower, Block 8, 15th Floor, Doha, Qatar
• Email: support@booqat.com
• Website: www.booqat.com